Delivery details to help you understand how Marble & Granite Designs delivers your goods when ordering online.
Pricing for delivery of pre-packaged goods such as chopping boards, pastry boards, cleaning products, maintenance products and any other goods that are below 20kg in weight are shipped via APC or Hermes.
We dispatch orders Monday to Thursday between 8.30am and 3pm and you should expect delivery 2-3 working days after receiving your automated dispatch notice by email when ordering online. We aim to dispatch all orders within 48 hours of order receipt, Monday to Friday and if your order is delayed for any reason we will contact you
If you receive an incorrect or faulty item, please notify us within 14 days to arrange a refund, return or exchange.
The cost of carriage will be displayed before your final checkout.
PALLET & TRUCK DELIVERIES
Big and bulky items such as slabs of stone and kitchen worktops fabricated in our factory that you purchase online and require to be delivered are sent via our delivery partner, Pallex. Pallex deliveries can be booked online as part of your purchase for orders greater than 20kg.
If you want to collect your orders yourself, you may do so between the hours of 8.30am and 3pm Monday to Thursday. Please contact us 24 hours prior to paying us a visit so that we can organise to have your goods loaded into your vehicle.
If you have any questions about parcel or pallet deliveries, please fill out the quick form below: